The Scottish Government’s Social Housing Charter came into force in April 2012. The Charter sets out the standards and outcomes that:
- tenants can expect from social landlords, in terms of the quality and value for money of the services they receive, the standard of their homes, and opportunities for communication and participation in the decisions that affect them
- homeless people can expect from social landlords in terms of access to help and advice, the quality of temporary accommodation, and continuing support to help homeless people access and keep a home
- owners can expect from the property management services they receive from social landlords
- Gypsy / Travellers can expect in terms of the maintenance and management of sites
Our role in the Charter
Our role is to monitor and assess landlords’ performance against the Charter, through our regulatory assessments, published analysis and thematic work. We will intervene to secure improvement when we need to. Each year we publish reports about each social landlords performance against the Charter. The report include the things tenants told us matter most.