How We Involve Tenants and Other Service Users

People who use social landlords’ services are at the heart of our work. The people we identify as service users are:

  • Tenants and their families
  • People who are homeless
  • Gypsies/Travellers
  • Owners and occupiers who receive factoring services from a local authority or RSL

Engaging with service users and involving them in our work is a key part of our regulatory approach. It helps make our work accountable, relevant and transparent.

Find out more about how we involve tenants and service users in our work.

Find out more about our Consultations.