How We Involve Tenants and Other Service Users

People who use social landlords’ services are at the heart of our work. The people we identify as service users are:

  • Tenants and their families: just under 600,000 households live in homes owned and managed by social landlords.  This is around a fifth of all households in Scotland
  • People who are homeless: around 40,000 people seek help from local authorities each year as a result of homelessness or potential homelessness
  • Gypsies/Travellers: over 2,000 Gypsy/Travellers who use the services of official sites provided by social landlords
  • Owners and occupiers who receive factoring services from a local authority or RSL:  Around 118, 000 people who own their home receive services from social landlords

Engaging with service users and involving them in our work is a key part of our regulatory approach. It helps make our work accountable, relevant and transparent.

Find out more about how we involve tenants and service users in our work.

Find out more about our Consultations.