What We Do

We regulate to protect the interests of tenants, homeless people and others who use the services provided by social landlords.

Find out more about how we regulate

We also work with other regulators, to ensure a co-ordinated approach.

It is important for us to engage effectively with tenants and other service users. In this way, we can get a clearer understanding of their priorities, concerns and the impact of our regulation.

Find out more about how we involve tenants and other service users in our work.

Tenants can raise concerns with us about significant performance failures which affect, or have the potential to affect, all of a landlord’s tenants. Staff or governing body members of social landlords can also raise concerns with us about improper conduct. As regulator, we do not have a role in dealing with individual complaints about social landlords. However you can also find information on our website to help you to make your complaint.

Find out more about how to raise concerns with us and about how to make a complaint about a social landlord