Repairs Services in Scotland
We look at how landlords are carrying out repairs and assesses that performance against the standards and outcomes of the Scottish Social Housing Charter. Read our report on the findings.
Gas and tenant safety in social housing in Scotland
We examine how how social landlords are meeting their annual gas safety duties for tenants across Scotland who use gas in their homes. Read our report on the findings.
Review of factoring services in Scotland
A summary of the findings of our national survey of almost 200 social landlords on how they deliver factoring services.
Self-assessing against the Regulatory Standards
We looked at how how RSLs self-assess against Regulatory Standards. We found that self-assessing against Regulatory Standards of governance and financial management helps landlords improve their governance.
Development of affordable housing
We highlight positive practice for landlords developing new homes.
Complaints handling by Scottish Social Landlords
We examine how Scottish social landlords deliver apply the standards in the Scottish Social Housing Charter and the Scottish Public Services Ombudsman's Model Complaints Handling Policy.
Use of equalities information by Scottish social landlords
We explore how social landlords gather, assess, and report on equalities.
Factoring services in Scotland
We look at how social landlords provide and charge for factoring services and how they are applying the standards and outcomes of the Scottish Government’s Scottish Social Housing Charter.
How social landlords consult tenants about rent increases
We examine how social landlords consult tenants about increases in the rent they pay.
Openness and Accessibility in Scottish Social Housing
We look at the openness and accessibility of social housing in Scotland.