Regulator talks tenant voice and landlord self-assurance at national tenant conference

08 June 2018

Tenant voice and landlord self-assurance were the focus of the Regulator’s opening session at the Tenant Information Service (TIS) national conference in Cumbernauld. Lisa Peebles, Scottish Housing Regulator Board member, gave the conference’s opening address and spoke with tenants about the future of social housing regulation.

Lisa highlighted the Regulator’s on-going commitment to a strong tenant voice. She shared feedback from the early discussion phase of the regulatory framework review. She said: “Many of our stakeholders stressed the importance of us continuing to promote a strong tenant voice and to support tenants with accessible and useful information about their landlord. We’re looking at how we can get good information in useful formats to as many people that want it as possible.”

Lisa explained the Regulator’s proposal that each landlord would confirm through an annual assurance statement that it meets regulatory standards and requirements. She posed some questions for delegates to consider: “One really important consideration for us is the role for tenants in the annual assurance process. How should landlords capture and use the tenant view in their assurance processes? What if tenants don’t recognise their landlord from the Annual Assurance Statement?”

The Regulator will continue its dialogue with tenants, landlords and stakeholders as it firms up proposals for consultation later in the year.

Read Lisa’s full speech here.

Notes to editors: 

1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at

2. SHR regulates around 160 registered social landlords and the housing activities of 32 local authorities.

3. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren
Communications Manager
0141 242 5574