Regulator shares lessons learned from statutory interventions

06 December 2018

The Scottish Housing Regulator today published a report setting out the key lessons from its use of statutory intervention powers in registered social landlords (RSLs).

The Regulator has used its statutory intervention powers in 11 RSLs since 2014.  In each of these it found that the root of the problems lay in weak governance.  In almost all of the RSLs there was a failure of leadership, and the cultures in some left them vulnerable to poor behaviours and incompetence.

George Walker, Chair, said: 

“Most social landlords in Scotland are well-run and deliver good quality homes and services for their tenants and other service users. But things can go wrong that put the interests of tenants and other service users at risk, and this is when we use our statutory intervention powers.

"In this report we set out the lessons from our statutory interventions, including things that we have learned as well as the things social landlord can learn from. It is clear from this report that good governance protects social landlords from the problems that mean the Regulator has to intervene."

Read the Lessons Learned report.

Notes to editors: 
  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at
  2. SHR regulates around 160 registered social landlords and the housing activities of 32 local authorities.
  3. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.




Tracy Davren

Communications Manager

0141 242 5574