Regulator highlights importance of providing good quality, accessible information on homelessness services

29 June 2018

The Scottish Housing Regulator today published a report highlighting the importance of easy access to homelessness services information for people who are homeless or at risk of homelessness.

This follows its National Panel report which highlighted the importance of clear information about what people can expect about the homelessness process.

This report is a summary of work carried out by the Regulator’s Tenant Advisors to test how easy it is to find information about homelessness services on council websites.

The Tenant Advisors examined all 32 council websites. They looked at how accessible information was, the range of information available, and how effectively councils let people know how to access homelessness services.

They found that most councils provide easy access to information about homelessness services. All 32 had information available on their website and most make it easy to find out how to access the service in and outside of office hours.

Christine Macleod, Director of Governance and Performance, said:

“It’s important that people who are homeless or at risk of homelessness can find the information they need quickly and easily and websites are one of the ways to do this. So, it’s positive that our Tenant Advisors found that most councils offer easy to find information and helpful advice about homelessness services.

“It’s also good to see that most councils offer options such as drop in services and appointments. While the results are positive, our Tenant Advisors also found that some councils could do more to improve the range of information they make available on their websites.”

The Regulator’s report sets out recommendations for councils to consider when improving the information they make available for people who are homeless or at risk of homelessness.

Read 'Homelessness Information on Council Websites: a review' 


Notes to editors: 

1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at


2. SHR regulates around 160 registered social landlords and the housing activities of 32 local authorities.


3. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


4. The Regulator’s Tenant Advisors are an independent group of tenants who work directly with the Regulator. Tenant Advisors are one of the ways The Regulator brings a tenant perspective to its work. More information is available here:





Tracy Davren

Communications Manager

0141 242 5574