Housing Regulator launches British Sign Language Plan

06 November 2018

The Scottish Housing Regulator launched its British Sign Language (BSL) Plan on 31 October 2018.

The plan sets out how the Regulator will promote and support BSL, for example by making its information more accessible to BSL users and having registered BSL/English interpreters available for meetings. The Regulator also plans to carry out future thematic work to explore access to housing and homelessness services for BSL users.

The Regulator held a consultation on a draft plan in the summer, where organisations and individuals were invited to give feedback. 

Susan Campbell, Head of Planning and Performance, said: “We are delighted to launch this plan, which will help to ensure BSL users can easily access information about how we regulate and about their landlord.

“It’s important that all service users can access housing and homelessness services when they need them. So we will also look at how we can promote BSL to the landlords that we regulate.

“Thank you to everyone who gave us feedback on our draft plan and proposed actions. Your insight has been invaluable.”

Read the British Sign Language Plan or watch the video version 

Notes to editors: 
  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at www.scottishhousingregulator.gov.uk
  2. SHR regulates around 160 registered social landlords and the housing activities of 32 local authorities.
  3. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.



Tracy Davren

Communications Manager

0141 242 5574