Complaints handling by Scottish Social Landlords

We examine how Scottish social landlords apply the standards of the Scottish Social Housing Charter and the Scottish Public Services Ombudsman's Model Complaints Handling Policy.

Published

28 February 2017

Updated

29 April 2019

thematic-complaints-handling-by-social-landlords-in-scotland-february-2017.pdf preview

PDF 565 KB thematic-complaints-handling-by-social-landlords-in-scotland-february-2017.pdf

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please get in touch to let us know.

Accessible format request form