Thematic work

We look in depth at specific areas of landlords' work.

Tenant Advisors find out how easy it is to find out how to contact a landlord in an emergency

Work by our Tenant Advisors found that most landlords make it easy to contact them in an emergency. Read a short summary of the findings.

Updated 29 April 2019 National reports

Tenant Advisors find out how easy it is to find out how to contact a landlord in an emergency

Social landlords progress towards meeting minimum site standards for Gypsy/Travellers

We examined social landlords' progress towards the Scottish Government’s minimum site standards. Read our summary findings.

Updated 29 April 2019 National reports

Social landlords progress towards meeting minimum site standards for Gypsy/Travellers

Homelessness information on council websites: a review

Work by our Tenant Advisors found that most councils make it easy it easy to find information about homelessness services on council websites. Read the findings.

Updated 29 April 2019 National reports

Homelessness information on council websites: a review

Housing people who are homeless in Glasgow

We review how effectively Glasgow City Council and registered social landlords (RSLs) work to secure homes for people who are homeless. Read our findings.

Updated 29 April 2019 National reports

Housing people who are homeless in Glasgow

Meeting the Scottish Social Housing Standards at Gypsy/Travellers sites in Scotland

We report on the importance of social landlords meeting the standards and outcomes of the Scottish Social Housing Charter for Gypsy/Travellers in Scotland. Read our report.

Updated 29 April 2019 National reports

Meeting the Scottish Social Housing Standards at Gypsy/Travellers sites in Scotland

Repairs Services in Scotland

We look at how landlords are carrying out repairs and assesses that performance against the standards and outcomes of the Scottish Social Housing Charter. Read our report on the findings.

Updated 08 May 2019 National reports

Repairs Services in Scotland

Gas and tenant safety in social housing in Scotland

We examine how how social landlords are meeting their annual gas safety duties for tenants across Scotland who use gas in their homes. Read our report on the findings.

Updated 29 April 2019 National reports

Gas and tenant safety in social housing in Scotland

Review of factoring services in Scotland

A summary of the findings of our national survey of almost 200 social landlords on how they deliver factoring services.

Updated 29 April 2019 National reports

Review of factoring services in Scotland

Self-assessing against the Regulatory Standards

We looked at how how RSLs self-assess against Regulatory Standards. We found that self-assessing against Regulatory Standards of governance and financial management helps landlords improve their governance.

Updated 29 April 2019 National reports

Self-assessing against the Regulatory Standards

Development of affordable housing

We highlight positive practice for landlords developing new homes.

Updated 29 April 2019 National reports

Development of affordable housing

Complaints handling by Scottish Social Landlords

We examine how Scottish social landlords deliver apply the standards in the Scottish Social Housing Charter and the Scottish Public Services Ombudsman's Model Complaints Handling Policy.

Updated 29 April 2019 National reports

Complaints handling by Scottish Social Landlords

Use of equalities information by Scottish social landlords

We explore how social landlords gather, assess, and report on equalities.

Updated 29 April 2019 National reports

Use of equalities information by Scottish social landlords

Factoring services in Scotland

We look at how social landlords provide and charge for factoring services and how they are applying the standards and outcomes of the Scottish Government’s Scottish Social Housing Charter.

Updated 30 April 2019 National reports

Factoring services in Scotland

How social landlords consult tenants about rent increases

We examine how social landlords consult tenants about increases in the rent they pay.

Updated 07 November 2016 National reports

How social landlords consult tenants about rent increases

Openness and Accessibility in Scottish Social Housing

We look at the openness and accessibility of social housing in Scotland.

Updated 21 June 2019 National reports

Openness and Accessibility in Scottish Social Housing

Gypsy/Travellers in Scotland

We look at how social landlords in Scotland manage and maintain sites for Gypsy/Travellers.

Updated 21 June 2019 National reports

Gypsy/Travellers in Scotland

Housing Options in Scotland

We explore how local authorities deliver Housing Options and it's effectiveness in preventing and alleviating homelessness.

Updated 21 June 2019 National reports

Housing Options in Scotland