Aberdeen City Council

Correspondence address

Level 3 North
Marischal College
Broad Street
AB10 1AB

Phone number

03000 200 292

Website

https://www.aberdeencity.gov.uk/

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 97KB

Engagement plan from 1 April 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 23,255 homes.

The total rent due to this landlord for the year was £90,914,582.

The landlord increased its weekly rent on average by 4.7% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 885 £67.12 £82.24 -18.4%
2 apartment 8,090 £82.58 £87.87 -6.0%
3 apartment 10,260 £87.06 £90.29 -3.6%
4 apartment 3,792 £94.48 £98.30 -3.9%
5 apartment 228 £102.96 £108.29 -4.9%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

39.9% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

39.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

31.6% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

90.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.8 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 8.5 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 91.2% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

45.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

99.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 96.6% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 7.9% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 237.4 days to re-let homes, compared to the Scottish average of 56.7 days.