How we involve tenants and service users

How we involve tenants, people who are homeless, Gypsy/Travellers and factored owners.

How we involve tenants and service users in our work

Find out how we involve tenants, people who are homeless, Gypsy/Travellers and facored owners in our work.

Updated 01 May 2019 Corporate publications

How we involve tenants and service users in our work

National Panel of Tenants and Service Users

Find out more about the Panel and how to join.

Updated 01 April 2019

National Panel of Tenants and Service Users

National Panel of Tenants and Service Users - Mini Report - Homelessness Services - Year 6 - August 2019

This report examines people's experiences of using homlessness services.

Updated 16 August 2019 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Homelessness Services - Year 6 - August 2019

National Panel of Tenants and Service Users - Mini Report - Tenant Participation and Digital Access - Year 6 - August 2019

Get an insight from the Panel of people's awareness and experiences of tenant participation and access to digital services.

Updated 09 August 2019 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Tenant Participation and Digital Access - Year 6 - August 2019

National Panel of Tenants and Service Users - Year 5 - March 2018

Read the findings from year five of the National Panel for an insight into people's experiences of using homelessness services.

Updated 01 May 2019 Corporate publications

National Panel of Tenants and Service Users - Year 5 - March 2018

National Panel of Tenants and Service Users - Year 4 - July 2017

Read the findings from the fourth year of research with the National Panel of Tenants and Service Users.

Updated 01 May 2019 Corporate publications

National Panel of Tenants and Service Users - Year 4 - July 2017

National Panel of Tenants and Service Users - Mini Report - Homelessness - December 2016

Read our mini-report to find out about people's experience of using local authority homelessness services.

Updated 08 May 2019 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Homelessness - December 2016

National Panel of Tenants and Service Users - Mini Report - Anti-social behaviour - November 2016

We look at people's experiences of anti-social behaviour.

Updated 08 May 2019 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Anti-social behaviour - November 2016

National Panel of Tenants and Service Users - Year 3 - July 2016

Read the findings of our research from year three of the National Panel of Tenants and Service Users.

Updated 08 May 2019 Corporate publications

National Panel of Tenants and Service Users - Year 3 - July 2016

National Panel of Tenants and Service Users - Year 2 - June 2015

Read the findings from the second year of research with our National Panel which shows the quality of tenants’ homes, speed of emergency repairs response and affordability are central to tenant satisfaction.

Updated 01 May 2019 Corporate publications

National Panel of Tenants and Service Users - Year 2 - June 2015

National Panel of Tenants and Service Users - Year 1 - Awareness of SHR communications - July 2014

Read our report from the first year of the Panel in which we ask the Panel about their awareness of our communications.

Updated 01 May 2019 Corporate publications

National Panel of Tenants and Service Users - Year 1 - Awareness of SHR communications - July 2014

National Panel of Tenants and Service Users - Year 1 - July 2014

Read the findings from year one of our National Panel of Tenants and Service Users.

Updated 01 May 2019 Corporate publications

National Panel of Tenants and Service Users - Year 1 - July 2014