Type of enquiry |
Response time |
Our target |
| General correspondence | 8 working days | 95% |
| Complaints about SHR | Acknowledge within 3 working days | 95% |
| Stage 1 | Respond within 5 working days | 95% |
| Stage 2 | Respond within 20 working days | 95% |
| FOI requests | 20 working days | 100% |
| FOI reviews | 20 working days | 100% |
| Significant Performance Failures | 5 working days | 100% |
| Telephone calls | We aim to respond by the end of the next working day |
Our response targets
We do our best to make sure we always respond to you as quickly as we can. Here we set out the targets we aim to achieve.
Updated
01 April 2019