How We Work

Our Corporate Plan 2019-22 sets out how we will work to deliver our statutory objective and regulatory priorities.

We will be a transparent, responsive and Best Value organisation. This means that we will:

  • be open about what we do and why
  • manage our resources effectively
  • encourage a positive culture within our own organisation
  • meet our duties as a public body


Equality and diversity

We are committed to promoting equality and will work in a way which meets our statutory requirements as a public authority and encourages equal opportunity. 

Find out more about our approach to equalities.


Freedom of information

Under the Freedom of Information (Scotland) Act 2002, anyone can ask for information from us. Find out about the information we hold and how to make a request in our Freedom of Information section.


Reducing our environmental impact

We are committed to working in a way which lessens our environmental impact and lowers our carbon emissions.  Our Environmental Strategy sets out the actions we well take over the next three years to reduce our environmental impact.


Feedback and complaints about us

We value feedback and complaints about us from individuals and organisations we engage with.

Our response targets

We aim to always respond to you within our response targets.