Kay is an experienced Chair, with over 30 years’ collective experience as a Non-Executive. Kay helped to shape the new independent Scottish Housing Regulator. She believes effective regulation can drive good outcomes for tenants and others and can add value to those it regulates. She is keen to see intelligent, proportionate regulation based on effective risk assessment and good judgement.
Belief in Effective Regulation
Kay is interested in the benefits effective regulation can bring. She believes the key to protecting the interest of tenants and other service users is SHR’s focus on effective service delivery, good governance and strong financial health. Kay’s work in previous and current positions focuses on getting a better deal for the public – whether as tenants of social landlords, consumers of public services, patients of the health service, or customers of financial institutions.
What Kay does outside the Scottish Housing Regulator
As well as being Chair of the Scottish Housing Regulator, Kay runs her own consumer affairs and communications consultancy, Business Perceptions. In her Non-Executive capacity, Kay is a Board member of NHS Lothian and Edinburgh’s Health and Social Care Integration Board.
Positions held in the past
A former business journalist, Kay started her career at the Financial Times in London. When she moved to Scotland she wrote extensively on business – she had a weekly marketing column in The Scotsman for over ten years and was deputy editor of Scottish Business Insider. As a consultant, she has worked with a range of clients, from retail banks and life assurance companies, to pension providers and investment consultants. Kay has also been a Board Member of NHS 24, a Court member of St Andrews University, a member of the Scottish Consumer Council, the Royal Pharmaceutical Council of Great Britain and a non-executive director of the Scottish Ambulance Service, the Edinburgh Sick Kids NHS Trust and the Scottish Legal Aid Board. Kay was also Vice Chair of the Financial Services Authority’s Consumer Panel from 2006 – 13, a statutory body set up to advise, support and challenge the FSA – now the FCA – from a consumer perspective. Kay was also the Chair of the Insurance Stakeholder Group of EIOPA, the Frankfurt-based European Supervisory Authority which focuses on occupational pensions and insurance.
Kay is a graduate in Russian and Economics from St Andrews University. She also has a Masters with distinction in Eastern European Studies from London University, is a Fellow of the Chartered Institute of Marketing and an Honorary Member of the Royal Pharmaceutical Society of Great Britain.