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Policies

Our approach to regulation, inspection and intervention is set out in four policy documents – Guide to inspection; Guide to how we regulate; Guide to how we intervene and Guide to registration.

These are the principles that underpin the way we regulate:

a) Independence – making sure we maintain our operational independence and exercise regulatory judgements impartially, without fear or favour.

b) Public focus – making sure the service user’s perspective is at the heart of our work.

c) Accountability – for the conduct of our work, our impact, costs and decisions.

d) Transparency – being open about how we regulate and the decisions we make;

e) Targeting – making sure we focus on areas of performance, risk and service delivery that are important to fulfilling our regulatory purpose and objectives;

f) Consistency - in how we apply our regulatory approach, while taking account of local context and the diversity of the sector.

g) Proportionality – matching our response and expectations appropriately to the nature of the issue and the regulated body concerned.