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Section 3 Issues and concerns in research and consultation

3.15 Typical challenges for social landlords

The issues addressed in this guidance focus on many of the typical challenges and concerns that face social landlords of all types in gathering views on service quality. Research for this guidance confirmed that many of these stem from concerns about representativeness, falling response rates and working with a diverse group of service users. Some of our case study organisations provide further insights into these practical concerns and dilemmas.

• Making the most of satisfaction surveys – The Moray Council

• Beyond surveys: using other approaches – Grampian Housing Association

• Using research to promote participation and build capacity – Southside Housing Association

• Researching excluded and hard to reach communities – Dundee City Council, Angus Council and Perth and Kinross Council

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