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Section 1 Introduction

1.05 How to use this guidance

This guidance is designed to be used in a number of ways depending on your interests and existing knowledge. It is possible to go straight to particular issues or principles and from there be signposted to related techniques and tools or to look up particular techniques, although it is not a detailed ‘how to’ guide to methods. Each section can also be read as a stand-alone section.

Whilst the coverage is intended to be fairly comprehensive, the selection reflects an attempt to address areas where there is a lack of understanding or confidence in the use of particular approaches or acknowledged weaknesses in implementation. The degree of depth of coverage does vary to reflect areas where contributors to the development of the guidance have asked for advice and where there is already adequate guidance available elsewhere. There is some overlap between techniques that can be used to gather service user feedback and performance management techniques. Where possible and appropriate the guidance signposts the reader to other relevant guidance on more specialist areas or techniques and to places where more up-to-date information is likely to be found.

A section on further resources and guidance with commentary is also included. This guidance is also available as a published report - see contact details in ‘About this guidance’ for a copy.

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