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Section 3 Issues and concerns in research and consultation

3.16 How to choose an appropriate method

The choice of appropriate methods is linked to the purpose and use of the research and consultation. There is no best research method. Methods of data collection should be selected on the basis of whether they are ‘fit for purpose’. That is, they should be chosen because they are the most appropriate method for gathering the type of information that is required. This is discussed more fully in Section 2.

Choosing a research method or methods is generally determined by the research problem or question, from whom information is sought, under what circumstances the information is sought and the type of information that is required (quantitative or qualitative). In practice, choice may be constrained by the availability of resources; see the section on budgeting for research and consultation. Ethical considerations and concerns about making research and consultation as inclusive as possible may also hinder the use of some methods.

It is essential that researchers and commissioners of research and consultation are familiar with a wide range of methods to ensure that appropriate alternatives can be selected in cases where the most appropriate choice is impractical. This guidance provides detailed coverage of a wide range of techniques and tools that social landlords may use for gathering feedback from service users.

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