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Case studies index

• Involving service users in research – Dundee City Council

• Making the most of satisfaction surveys – The Moray Council

• Beyond surveys: using other approaches – Grampian Housing Association

• Using research to promote participation and build capacity – Southside Housing Association

• Researching excluded and ‘hard to reach’ communities – Dundee City Council, Angus Council and Perth and Kinross Council

• Use of the web - Grampian Housing Association

• A Residents’ Satisfaction Survey - Queens Cross Housing Association

• Customer Panels - Count me in – Grampian HA

• Routine surveys for monitoring purposes – Queens Cross HA

• Continuous Monitoring of Tenant Satisfaction (CMTSS) – Ayrshire North CHO

• Mystery shopping - Aberdeenshire Council

• Mystery shopping using tenants – Aberdeen City Council

• Using stories of homelessness - South Lanarkshire Council

• Citizens’ Juries - Blackburn Citizens Jury

• Participatory appraisal methods - Edinburgh Youth SIP

• Storydialogue - People for Action

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